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Change Management: Getting Started

Released: August 19, 2020

Have you ever experienced a poorly executed change at work? In this course, Change Management: Getting Started, you’ll learn all about managing the people side of change. First, you’ll explore the basics of change management and why it's so important. Next, you’ll discover how change management relates to project management. Finally, you’ll delve into the seven concepts of change management, as defined by the ACMP (Association of Change Management Professionals). When you’re finished with this course, you’ll have the skills and knowledge of change management concepts needed to continue your change management education and be prepared for the change management concept questions on the CCMP exam.

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Managing IT: Metrics and Measurements

Released: November 20, 2018

Many IT professionals want to take the leap into IT management. One of the necessary skills is a firm understanding of metrics and measurements. In this course, Managing IT: Metrics and Measurements, you'll learn why you should measure and specifically what you should and should not measure in practice. First, you'll explore critical success factors (CSFs) and key performance indicators (KPIs). Then, you'll gain the knowledge of various metric cascades, hierarchies, and categories. Finally, you'll delve into assessments, reports, and dashboards. When you’re finished with this course, you'll have strong knowledge of the importance of taking measurements and setting metrics, as well as the ability to complete ten toolkit templates.

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Managing IT: Orgqanizational Change Management

Updated: May 24, 2019

Released: December 5, 2017

At the core of organizational change management is a thorough knowledge of how to successfully introduce change to people. In this course, Managing IT: Organizational Change Management, you'll learn how to clearly define roles and responsibilities and handle resistance to change. First, you'll explore the impact of organizational change management. Then, you'll gain the knowledge to help people transition through change. Finally, you'll learn key activities for effective organizational change management. When you’re finished with this course, you'll have strong knowledge of how to effectively introduce change that will help you as you move forward in your career.

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Managing IT: Communication

Updated: April 1, 2019

Released: July 14, 2017

At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Managing IT: Communication, you'll learn how to communicate effectively in business, which is a key skill for anyone. First, you'll discover why good communication is important. Next, you'll learn the principles for creating good communication. Finally, you'll explore the techniques you can use for good communication. When you're finished with this course, you'll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career and in life.

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