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Change Management: Preparing for the CCMP Exam

Released: July 27, 2022

If you are ready to get certified in change management, join me on this journey, and learn how to prepare for the CCMP™ exam. In this course, Certified Change Management Professional (CCMP™) Overview, you’ll learn all about the Certified Change Management Professional (CCMP™) credential. First, you’ll discover the value of the CCMP™ and what you can expect while pursuing it. Next, you’ll learn how to qualify and apply for the exam. Finally, you’ll explore what happens after you pass the exam. When you’re finished with this course, you’ll have all of the knowledge needed to schedule your CCMP™ exam.

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Change Management: Closing the Plan

Released: May 20, 2022

Most change efforts in organizations tend to fade off into the sunset, leaving a team without any real closure, and management a little uneasy, because they don’t really know for sure if the outcome was worth the effort. In this course, Change Management: Closing the Plan, you’ll learn why you should properly close out a change effort and how to effectively do so. First, you’ll explore how to evaluate the outcome of the change against the original objectives. Next, you’ll discover how to evaluate lessons learned from the change, which you can then use to improve your entire change management practice in the future. Finally, you'll learn how to properly go about obtaining sponsor approval to close out the change effort. When you’re finished with this course, you’ll have the skills and knowledge necessary to properly close a change effort, and be prepared for this section of the CCMP exam.

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Change Management: Evaluating Impact and Organizational Readiness

Released: July 30, 2021

Prior to developing a change management plan you should have a strategy. In this course, Change Management: Evaluating Impact and Organizational Readiness, you’ll learn how to properly evaluate the impact of a proposed change and the organizational readiness for change in general. First, you’ll explore how to define a change, develop a vision, and identify goals, objectives, and success criteria. Next, you’ll learn how to properly identify change sponsors to be accountable for the change, and all of the stakeholders affected by the change. Finally, you'll walk through nine change assessments and discover what each is and why you need them. When you’re finished with this course, you’ll have the skills and knowledge needed to gather all of the information necessary to formulate a change management strategy.

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Change Management: Getting Started

Released: August 19, 2020

Have you ever experienced a poorly executed change at work? In this course, Change Management: Getting Started, you’ll learn all about managing the people side of change. First, you’ll explore the basics of change management and why it's so important. Next, you’ll discover how change management relates to project management. Finally, you’ll delve into the seven concepts of change management, as defined by the ACMP (Association of Change Management Professionals). When you’re finished with this course, you’ll have the skills and knowledge of change management concepts needed to continue your change management education and be prepared for the change management concept questions on the CCMP exam.

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Managing IT: Metrics and Measurements

Released: November 20, 2018

Many IT professionals want to take the leap into IT management. One of the necessary skills is a firm understanding of metrics and measurements. In this course, Managing IT: Metrics and Measurements, you'll learn why you should measure and specifically what you should and should not measure in practice. First, you'll explore critical success factors (CSFs) and key performance indicators (KPIs). Then, you'll gain the knowledge of various metric cascades, hierarchies, and categories. Finally, you'll delve into assessments, reports, and dashboards. When you’re finished with this course, you'll have strong knowledge of the importance of taking measurements and setting metrics, as well as the ability to complete ten toolkit templates.

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Managing IT: Organizational Change Management

Updated: May 24, 2019

Released: December 5, 2017

At the core of organizational change management is a thorough knowledge of how to successfully introduce change to people. In this course, Managing IT: Organizational Change Management, you'll learn how to clearly define roles and responsibilities and handle resistance to change. First, you'll explore the impact of organizational change management. Then, you'll gain the knowledge to help people transition through change. Finally, you'll learn key activities for effective organizational change management. When you’re finished with this course, you'll have strong knowledge of how to effectively introduce change that will help you as you move forward in your career.

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Managing IT: Communication

Updated: April 1, 2019

Released: July 14, 2017

At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Managing IT: Communication, you'll learn how to communicate effectively in business, which is a key skill for anyone. First, you'll discover why good communication is important. Next, you'll learn the principles for creating good communication. Finally, you'll explore the techniques you can use for good communication. When you're finished with this course, you'll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career and in life.

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